FAQ

For your convenience, we have compiled the most frequently asked questions and provided answers to them.

1) I purchased a ticket, but I did not receive it by email. What should I do?

Most likely, the email was delivered to your “SPAM” folder or the “PROMOTIONS” tab in your mailbox – please check there. If you have not received the ticket email, please contact us by sending a message to: support@worldticket.pro

2) I purchased a ticket, but I only received a payment receipt. Is this the ticket?

No, in addition to the receipt, you should also receive a ticket email that grants you access to the concert. If you did not receive the ticket email, please contact us at: support@worldticket.pro

3) I made a mistake when entering my email address. Can you resend the ticket?

Yes, please contact us at: support@worldticket.pro and include your order number.

4) I accidentally deleted my ticket. Can you restore it?

Yes, please contact us at: support@worldticket.pro and include your order number.

5) I would like to return my ticket(s). How can I do this?

Ticket refunds are only possible in the event of cancellation or rescheduling of the event. In such cases, the face value indicated on the ticket will be refunded (excluding the service fee).

6) Is it possible to exchange a ticket / tickets for different seats / date / city?

Such requests are reviewed individually. Please contact us at: support@worldticket.pro and include your order number and expectations.

7) Do I need to print the electronic ticket, or can I show it on my phone at the entrance?

No, printing the ticket is not required. You can present it on your phone.

8) I did not find the answer to my question. What should I do?

If you have any questions regarding your tickets, please contact us at: support@worldticket.pro